Awareness, Attitudes and Perceptions of Government Institutions on the Adoption of Service Level Agreement (SLA) on Government to Citizen (G2C) E-Government Services
| Project Type: | Research Project |
| Project Grant: | PITTA Grant 2016 (International Indexed Publication For UI Student's Final Project Grant) |
| Years: | 2016 |
| Organization: | Universitas Indonesia |
Description
SLA implementation in government agencies to ensure the quality of service is still in a very early stage. This study attempts to explore the following issues regarding with SLA in government agencies: 1) the awareness and attitude of government towards the implementation of SLA in G2C e-government services. 2) factors influence the adoption of SLAs in public services in Indonesia.
Roles and Responsibilities
- Roles: Research Member
- Responsibilities: My responsibilities in this project includes: writing research proposal and reporting